The Place To Be?
The introduction of Digital Video Recording technology several years ago was one hell of a game changer in the world of pop culture. The Tivo ushered in the age of entertainment-on-demand that we all live in now – the taping convenience of a VCR with many times more storage space and infinitely less clutter on the shelf. Shortly after the Tivo was released, several cable television companies released rentable set-top converter boxes with DVR built in. Time Warner was one of those cable providers, and has been my personal choice for a decade now. Occasional technical glitches aside, I’ve had no problems with them. Until now.
After about 4 years of working with the same, perfectly effective user interface, Time Warner performed a major, mandatory overhaul that was rolled out this past summer. After sitting with the thing for a few months now, I decree that this new interface represents some serious steps backward from the previous build, actually making the experience worse. A lot of these differences may not mean much to the average user, but some of them do, and they are plentiful enough that I can’t in good conscience keep quiet. Advancements in technology are supposed to, you know, advance things and make them better. Especially if I’m paying for them, I never asked for any changes, and have no choice in the matter.
Before we dig in, yes, I am a big, honking nerd about this stuff, and it’s certainly possible you might not give a crap about any of it. But if you got this far, if you nodded silently in understanding at the mere title of this post, then come along, won’t you?
So here we go. The list of offenses:
- The channel guide, containing several hundred channels (spaced out in numbers 1 through about 1100), used to allow the user to jump ahead to the beginning of the next group of 100 channels at the press of one button. This is no longer the case. Now you have to sit on the page button, scrolling ahead through all the channels, taking significantly more time. Or you could spell out a specific number with the keys, a pain to do if you’re just surfing. A perfect example of a feature that previously existed to streamline the experience, that was actually taken away.
- Another removed feature related to the channel guide has to do with the program search. Let’s say you’re in the guide and want to see when else the selected show is going to be on. Previously, if you accessed the program search from the guide, it would search for instances of the currently selected show by default. Now, it starts from scratch, and you have to slowly and clunkily spell out the name of your show, every time.
- Let’s talk recording now. Previously, it was part of the series recording options to choose what specific days of the week you wanted to record your program. This option is now gone, and that creates a major headache. If your show only airs a new episode once a week, but is rerun on another day at the same time (which happens often), your lovely DVR will record that one, too, unnecessarily, against your will. Ah, but what about the “new shows only” vs. “new and repeats” option? The thing that’s supposed to prevent that from happening? Yes, it’s still here. Guess what? It’s broken. It doesn’t work. The DVR is entirely dependent on the labeling system of the channel guide to distinguish what is a “new” show versus a rerun. Only first-run episodes are supposed to have the “new” label on them, triggering the proper use of the recording function. Well, whoever is responsible for this labeling has gotten worse, as there are multiple instances of the same show being rerun, and labeled as “new”. Add to that the fact that even shows without the “new” label show up in the “new” recording queue, and the result is constantly having to babysit the recording list to make sure you’re not having a conflict that will result in missing something you actually want. This was simply not a problem before.
- Previously, it was possible to create a “manual recording”. This means a recording of any length that you can set to start and stop at any time you want. Now, you can’t. Let’s say you only want a small part of a broadcast that’s programmed on the guide for a multiple hour block, like on a news channel, or a sporting event. Unless you are there in person to start and stop the recording yourself, you have to record the entire block of programming. If you don’t have enough space on your hard drive, you’re just plain out of luck and can’t do it. You could before.
- The new rewind and fast forward functions are a lot more janky than before. In the previous build, it was possible to jump to a particular frame in the recording and know that’s where it would resume. Not now. There’s a terrible lag time to it, and you have to guess several seconds either before or after where you want to be in order to get there.
- And finally, the time synchronization is worse than before. The majority of programs I used to record would sync up nicely with the programmed start and end times. Not anymore. Now it’s a festival of padded extra minutes before and after most recordings, which can once again cause conflict problems if you’re not careful. Granted, sometimes this can be an issue with the individual stations (Cartoon Network and Comedy Central are particularly big offenders), but it wasn’t nearly this widespread a problem before the changeover.
To recap, these are all great features that were taken away. So, has anything been added to the new build? Aside from the cosmetic overhaul, here are a few additions I’ve noticed:
- You now have the option of seeing your recorded programs and scheduled recordings ordered by name as well as by date. Whoop-de-freaking-doo.
- There is now a “recording log” that tells you what was erased and when, a feature that seems to exist for the sole purpose of starting fights among family members and roommates. “You erased CSI!” “No, I didn’t!” “Yes, you did! It says so right here!”
- The recording list now tells you what percentage of your box’s memory is full. This is, to be fair, a nice feature, and one that should have been included originally.
- The box now allows for overlapping recordings on the same channel. This is somewhat helpful, and is more necessary now that the time synch is worse.
These are all minor improvements at best, and frankly not worth the trade-off. But what of the big feature that Time Warner was touting all summer long? What of the great and almighty “Start Over”?
“Start Over” enables the user to flip to a non-recorded program at any point in its broadcast, and have the box restart the program from the beginning of its scheduled time. A great idea, in theory. In practice, not so much. First of all, because of the aforementioned wonky time synching, there’s no guarantee the scheduled beginning of the program will be at the right spot, potentially cutting off part of the show. Second, the feature is only available on certain channels, only for certain shows at certain times. Finally, while the information bar seems to indicate the box has downloaded all the updated program information, and while you can pause and rewind the show, you cannot fast forward. This means you have to watch the show as if it were live, commercials and all. No escaping that damn Progressive car insurance woman that everyone wants to beat with a sack of doorknobs. This feature loses a lot of luster for that, and seems to be designed for the impulse surfer and those who are too lazy to schedule series recordings of the shows they watch regularly.
Now, I’m not much for conspiracy theories, but it seems to me that the technology exists to fix this and enable the fast forwarding. Advertisers have been biting their nails for years ever since the advent of DVR, trying to figure out ways of forcing viewers to not skip over their commercials, even approaching certain DVR manufacturers to develop technology to solve this problem. This seems an awful lot like the first step toward that goal.
So, in conclusion …well, you get the idea. I just don’t understand how there could be any number of people in focus groups or in boardrooms who actually thought this was an improvement of the DVR experience. A completely misguided overhaul now has me thinking seriously about changing providers for the first time since subscribing to cable.
Or perhaps I could just go outside more.
UPDATE: Great thanks to The Consumerist for featuring this post! It has come to my attention that the “Start Over” feature is not a DVR function, but rather a digital cable on-demand function, available to Time Warner subscribers with or without a DVR box. That distinction being made, my complaint still stands. Especially given that all other Time Warner on-demand programs enable fast forwarding. Of course, most of that programming only has one or two commercials, at the very beginning, making user fast forwarding an easier pill for advertisers to swallow.
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I’ve been working on a similar enough list of things I’ve been dealing with from Cox’s DVR service. Does the new service, by chance, rely on Scientific Atlanta boxes?
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New features are being planned for Navigator next year and hopefully all the bugs will be ironed out. Our division just launched Samsung boxes which still have plenty of bugs that need to be worked out. Whats interesting is that the Samsung boxes run Linux but have minimal GPL code. Most of it is proprietary embedded code. Copy to VCR/DVD, Manual Recording, Keyword Search and Web DVR programming are likely to be deployed in future versions. Then again it’s taken them over 3 years to get Navigator to where it’s at. It was even worse 3 years ago.
Zeke,
Navigator does work on SA boxes while the OCAP/tru2way version runs on both Samsung and SA HDC boxes. There are some that have a 320 GB HDD which is an improvement over the 160 GB drive.
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Tivo.
Tivo, Tivo, Tivo.
Yes, the interface hasn’t been updated in years. But it doesn’t need updating. It’s simple and easy to use. It’s intuitive. And it’s definitely worth the $120 a year for service. (Compare- Cox cable wants $16.95 a month for DVR service). Add in the fact that you get on demand service through Blockbuster and Amazon VoD, including HD service. Access to Youtube, directly to your TV. Netflix instant streaming. The ability to download recorded shows to your PC and archive to DVD. I don’t think a more complete DVR solution exists (though I’ve never tried the build-your-own solutions based around a computer- my wife may possibly kill me if I tried to put a computer in the living room.)
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I have Tivo, and I do love it. Mostly for the multi-room viewing. My biggest complaint is the time sync problem, and I do not know who to blame, the broadcasters or Tivo. It drives me crazy.
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One flaw you didn’t mention: I used to be able to group my favorite channels so they would show up in one block, at the top of all the other channels. Now I have to jump from favorite to favorite, while the screen is cluttered with all the non-favorite in-between channels.
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As a Time Warner DVR nerd customer I’ve also found the following problems (and if I’m wrong, then please spare my misery and help a brother out):
1. The jump to date feature in the old guide is gone. If I want to record something 6 days from now, that’s a lot of scrolling.
2. The FF and REW features with the time lag is them trying to be like TIVO. That’s fine with me, I’ll learn it and deal, but the #1 FF and REW (the slowest of the 3) needs to be exact. That way if I’m fast forwarding between plays during a football game, as I do quite often, I can play at precisely the time of the snap.
3. I used to have a total of 4 FF and REW speed settings. If you knew you wanted to watch the last 10 minutes of a 2-hour program, you could blow through it rather quickly. Now there are only 3 speed options and it takes that much longer. TIVO has the 15-minute skip ahead feature and it is amazingly useful.
4. Channel Selection is now delayed by a second or two when you select the channel. With the old system you could override this by typing 008 instead of 8 and it would immediately switch. Now you type 008 or 8 and it’s delayed. I know this is a small complaint, but it is annoying when you’re a world class channel changer as I am. I think this is due to the channels numbering in the thousands now.
5. I’ll give them one positive that I’m glad they added. Now during playback of On Demand programming you get multiple fast forward and rewind options (only three). This is better than the previous system which only allowed one fast forward and one rewind.
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the scientific atlanta and samsung boxes will still allow you to jump ahead by 15 minute increments. just press ffshuttle and hold down for about 2 seconds and voila you will find yourself 15 minutes later in the show. the thing I don’t like about my 360gb samsung box is it intermittently will not record a scheduled program or will drop out well before a program is done airing, through no fault of the scheduling.
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also, my samsung software still allows me to sort by favorites, not sure why other people lost that function……
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And don’t forget the lack of program information. It used to be that you got who starred in it, the director, the year, etc. Now, just a one line very brief description.
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I endured a junk Motorola box from Comcast with many similar problems. I switched to DirecTV last year and love their DVR software on hte HD boxes. It is far better, and they actually add features to HELP the consumer rather than appease advertisers. I would love to go with Tivo and dual HD cards from the cable company, but I cannot justify the additional cost when the DTV box is so good.
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@Trevor -Thankfully, you can actually still skip ahead several days in the guide, the same way as before- you have to hit the number key of days you want to skip ahead (from 2-6), then immediately press the RIGHT arrow key next to the select button. This should then jump you ahead to the day you want!
@Ron – Yeah, I absolutely have noticed the truncated program info. That was actually a complaint I decided to leave out for the sake of brevity (ha!).
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john, that’s good to know about the 15 minutes, I’ll have to try it. I thought they had done away with it. Why is it important now? Well, because of one other “improvement” I have noticed: The thing constantly (SA box) “forgets” your place when you have watch something part-way through, usually with On-Demand stuff. Example: It’s been a while since I watched Silverado, but hey! There it is on TNT on demand or whatever. I’m set, I sit down, I watch 90 minutes or so and then decide to turn in. Go back to watch the rest a couple nights later and – fail – it lost my place wand wants to start me over (anyone else have this problem, like, all the time?) Anyhow, not such a big deal if I can blast ahead 15 minutes at a go, but using the pathetic x3 setting I’m going to setting there a good 10 minutes to get back to my spot. Usually I just say, “screw it.”
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They got rid of another feature that made me sad too… If you’re in the guide and type in the numbers to a channel that doesn’t exist, it used to take you to the closest channel. Now it just gets confused and leaves you at the channel you’re on.
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I’m right on board with you Dan! My biggest peev (that I don’t think has been mentioned yet) is that when I am watching something live while simultaneously recording on an alternate station, as soon as the recording on the alternate station completes my box switches the channel to the other station. When it finnishes recording! WTF?
Plus which, this seems to always happen while I’m watching a Hockey game and always at the most inopportune moments. So effing annoying. Anyone else experiencing this? I am so over TWC.
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Pingback from Twitted by aboutmattlaw on December 16, 2009 at 12:33 pm
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Any chance you’ve had any luck with who to send complaints to (are you NYC Time WArner Cable..is this a national or local issue)? I would copy/paste your posting today and send it to them and get everyone else to also. The changes enrage me every time I fast forward or rewind. Every single time I think…I’m getting rid of this and going to Satellite. And I didn’t have a problem before. Now, it sometimes just doesn’t record shows, it’s not clear when there are conflicts (it was before), ff and rewind NEVER hit dead on no matter how much I practice or count. I’m convinced it was done to appease advertisers. “We’ll make sure they see the last 5 seconds of commercials no matter what, we promise you.” I would happily lose whatever On Demand Crap they added to have a functioning DVR that works like it used to.
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Have you heard any complaints of the channel guide no longer providing a 7-day preview of upcoming program details? I used to be able to scan ahead for up to 7-days and/or record programs as far as 7 days out. Now, that seems to be limited to 2-3 days.
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@MKQ – I haven’t contacted TWC about this. From all my dealings with customer service in the past, I strongly doubt that my complaints would actually change anything. At the most, maybe they’d shave a couple of bucks off my bill? I have had the small fantasy of printing it out, going to a local TWC store and just blanketing all the employees there with it to see what happens. I agree, the rewind and ff are now particularly and regularly infuriating.
@Wynter – I can still scan and record up to 6 days ahead. Maybe your box is busted?
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As a software development project manager I have been especially frustrated the huge step backwards taken this summer, with the constant software updates (sometimes nightly) and frequent reboots (sometimes several times per day). Having taken over several projects that were in trouble because of late delivery, buggy releases and horrible customer feedback, this so reminds me of what usually is revealed shortly after takeover; poor project leadership. Let’s hope that those responsible identify the core of their problems and get some competent development leadership in place. Meanwhile, I invent new cuss words because I know it could be better.
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Does anyone know who does the advertising for Time Warner cable?
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Here’s another viewer who misses the program/movie details. I like to know who the director and actors are without having to go to IMDB or taking the risk of watching the show.
What are the idiots at TWC doing? I think they’re contributing to the dumbing down of America.
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Thank you for posting this!! I despise the new format for all the above reasons (especially the lag issue with FF/RW)! Thing is, about a month before they rolled this out I “locked in” with TW (I’m in NC) for 2 years to save a few bucks. I feel they have breeched that agreement with the new software. Anyone else “locked in” and gotten out of the contract? I’ve had enough of TW!!
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@ trevor if you want to go out in the guide 6 days all you do is hit 6 and then the right arrow and it takes you 6 days out.
as far as the 2 hour show and only wanting to go out to the last half hour of it if you hold down the FF button it should jump you ahead 15 min at a time.
i am not a fan of startover at all. the way i look at it the stuff that you can usually startover gets sent to whatever On Demand channel anyways and you can FF through it and have no commercials. the providers set the schedules as far as what can be startover enabled which sucks too and its written in the contracts that if you offer startover on a channel you cant FF by the providers.
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@ ryan…. time warner never has had contracts. you are free to leave whenever you feel like with no penalties. satellite providers are the ones you have to buy out of.
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I agree with all the criticisms here. By far and away the worst is that Time Warner Cable took away the ability to schedule “manual recordings” where the user inputs the channel number, day, and start and stop times. Why the major downgrade? I can only think the new system is cheaper and saves them money.
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Actually you can still manually schedule though it’s clunky as hell. Guide–DVR–Set a Recording. After you get the date and time laboriously entered, you then get to got thru the whole channel guide to pick your schedule. (Hint, it’s easier to get to the station first and then do the manual set). I concur in missing all the movie info though and hate the clunkiness in searching for titles
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Ronke – You must have a different build. I do not have the ability to manually record. Time Warner’s own FAQs confirm this at the following link –
Perhaps this is only a regional restriction for the NY, NJ, CT area?
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This is undoubtedly a service DOWNGRADE. I’m trying to get a letter together that includes all my complaints, but just when I think I’ve done it, I discover yet ANOTHER problem. I LOVE tv: I hate that TW has made it yet another thing to be frustrated about. What are the odds they’ll switch back to the previous interface, or to a new, IMPROVED one?
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Just to chime in on the subject… after several switched boxes – many scheduled repair visits – over at least two or three years – (1) the rewind often goes back to the begginnin (2) the fast forward often goes to the end… very frustrating when you are watching a sporting event and DO NOT want to know who won (3) On Demand will NOT appear when I try and get into it…it gives an error command (404 I believe) – soooo reboot…it usually solves the problem until two days later when I try to get ON Demand again. (4) On Demand movies CONSTANTLY freeze than give and error message about 20 to 50 minutes into the purchased show…sooooo…. reboot…then it happens again in 10 to 15 minutes….soooo reboot again….and it happens again in about 10-15 minutes….sooooo….give up and watch some NON-on demand venue. Have complained about this problem MANY times. Just had ANOTHER visit from repair… he got On Demand to work…and, of course, later that night it was hard to get into On Demand. This is VERY frustrating. I’m no tech nerd…but I have made SURE that “user error” is not the answer to these problems… you know…hit fast forward once then wait hit it again…etc. … just to watch the recording skip to the end of a playoff game. Nice….
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Wild, I totally concur with you. Same problems here. The FF all the way to the end seems to be getting worse, too.
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I noticed the same things…
I HATE the rewind and fast-forward thing. I will want to show my wife something I just watched only to have to rewind 2 or 3 times before I time it just right so that it doesn’t jump past what I wanted to show her. I don’t understand who thought that was a cool innovated feature…
I have also had tons of recordings be set-up so that if I hit rewind or fast-forward it jumps to the beginning or end of the show…meaning that if I want to watch this show that I now have to sit through the commercials…I would have watched if live if I wanted to do that.
One thing that I am getting now since they moved all my HD channels to the 1000 block is that if I am watching an HD channel and hit guide to surf that it brings up whatever show I am on but on the SD channel. So then I have to get the guide back to the HD channels…
Another thing I no longer have on my dvr is the ability to store information about two channels at once. I used to be able to be watching a show that I might not want to record, but if I would change the channel during a commercial I could hit prev and it would still store all the info from that channel…now when I hit prev there is nothing stored up on that channel anymore.
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The description of a program is essential. Who on this earth would make the horrible decision to REDUCE this information as part of a “product improvement”? Time Warner has succeeded in making their product literally and visibly more stupid. Worse, I feel insulted when I interact with their product now, as if they are directly telling me that I am stupid for using their product. I am not exaggerating…the “improvements” really are that blatantly, in-your-face stupid. Along the way, there was a design decision made where people agreed that users didn’t need no stinkin’ program description and will now get detailed rating information in place of content description. I have always been a happy customer–until now. Sorry, but I don’t give TW my money so they can show me they think I’m stupid. Tivo or Direct TV, here I come.
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Another MAJOR issue I haven’t seen listed here is the loss of the ability to search by keyword. You used to be able to search the entire description, so you could search a particular actor or director. You could also put in any word and it would find every show in which that word was in the description. Which also reminds me that the movie description used to have the director, but it no longer does.
Also, when in the Guide view, you used tone able to hit the Favorites button and go through all your favorites within the guide. Now hitting the favorites button tunes to the channel.
I was very close to switching to DiecTV, but to be honest, NYC TWC seemed to have more HD movie channels. DiecTV only has HBO (1) in HD, the others are in SD only and even then has less channels then TWC. As soon as DirecTV adds more channels, I’m gone.
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So happy I found your site. I have been so frustrated with my recently “updated” Motorola DCX3400 DVR from Time Warner Cable. I was much happier with the older MOXI. Moxi wasn’t as great as my TIVO, but what’s with the downgraded features??.
However I do want to tell ‘Matt’ you can switch channels and save your information. You just have to hit ‘swap’ when you go back to the previous channel. If you just change back to the previous channel instead of hitting the “swap” button you will lose all the previously viewed stuff.
The inability to fast forward more than a few seconds is driving me batty. All the things previously mentioned – like inability to manually record (which Moxi couldn’t do either- but it was old) are inexcuseable. TIVO’s been doing it for ages, – certainly TWC should have been able to implement this by now??!!
I also don’t like when a recorded show has played, the first option given is to delete it- It should give you the “don’t delete” option first since it’s easy to accidently hit the OK button and accidently delete a program you really want to keep. I couldn’t find a way to change this command- is anyone aware of a way to do this?.
Thanks for having such a cool site. -
Rumor has it that TW owns this interface and was leasing the old (working) one.
I honestly cannot believe that this was thrust upon us – it is beyond horrible.
I called last night and held for 35 minutes from Rochester, NY – their call center was so busy it overflowed to Buffalo, NY.
The poor guy that answered was so humble and I could tell he’d been beat up all night.
I’ll be switching to the Dish, which has its own set of issues but in terms of interface and speed and general stuff happening that I can’t stand – I won’t have to deal with it.
In 2 years, hopefully TW will have ironed out the bugs.
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Hi – This is a great forum…and I have one easy piece of advice that will some ALL your problem…its called DirecTV. Seriously, listen to me if you never had DirecTV. NONE of this shit exists with them. I am a DirecTV lover, and just came over to TWC because at the new house that I just bought (my first owned house) there are huge trees that literally block the satellite…for DirecTV you have to have a “clear view of the southern sky.” Well, I dont have that here, so now I have TWC, and of all the problems listed, only 1 is a show stopper for me, beyond enraging, and that is the situation with the FF and REW where it jumps to the very beginning of the recorded program if you press REW, or jumps to the very end if you press FF. This is intolerable. What the F*CK????????????????? How the hell do we get them to fix this? It literally eliminates the ability to watch a recorded show and skip commercials, and dont get me started about sporting events. The ENTIRE DVR experience is ruined with this problem. I will literally hit FF once, and it jumps to the end. Once again, to ALL on this list….switch to DirecTV NOW…its literally an 8 billion times better experience.
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I am having a problem with my DVR (time warner) stopping during playback and going to delete/ don’t delete without finishing playing. I seems to happen more when I tape an early morning episode. It shows that it recorded the whole thing but it freezes before finishing. What can I do to get this to stop? Do I have to tape only digital stations? It also happens when I am FFing, but that’s why we have recording devices, right? Any ideas for this TV lover?
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@Diane – Ugh. Sounds like your box is malfunctioning. As bad as it is, it shouldn’t be doing any of that stuff. You should probably call to make an appointment to swap out your box for a new one, or go to your local center and do it yourself.
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I am in the Dallas area. At times, the picture freezes going through my cable box/dvr. When that happens on a recorded program, we lose the recording. I am thinking of getting a cable card from twc and getting a tivo premier. What do you think?
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Everyone I know who’s gone to Tivo seems pretty happy with it, so if you’re okay with the thought, and I think the extra $$$ it’ll cost, then by all means.
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I totally agree with everyone and so glad I found this website. Our TWC interface recently changed, I was just watching TV one day and then suddenly it just went black and then came back and everything was changed. It has caused me so many problems and it lost a lot of good features. I feel like I have to babysit my DVR now because sometimes a show just will not record, when it recorded fine last week and has been all set up. I agree about the “new show only” label because now it will record the same show two times a week if it is on later, it never did that before and causes so many conflicts that it does not make clear. I also find it slightly annoying that in the on-demand section you can not remove things from the programs in progress list. I do find that there is also a significant delay when changing channels and scrolling now, I realize this is because I like to move quickly and have little patience, but when going through my DVR list I will scroll down to the show I want and hit select but it keeps going and selects the show two down. Because of the delay I hit the button too many times. And I agree with everyone about missing the ability to look 7 days ahead through the guide, it takes so much time to scroll ahead a week. I can not afford to switch to the directTV, but this is the first time that I really want to. And whenever I have called to talk to someone about the problems they act like they have no idea what I am talking about or they just tell me to reboot my system (which has not worked). Well thank you for making your post, it’s nice to know that I am not the only one who noticed these things. And thank you for letting me vent…I feel better now.
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I also signed up for their rate lock guarantee. you save 5 bucks month but you have to keep their service for two years. i signed up right before the switch to the new system thinking that I was pretty clever. I hate the FF and Rew. It drives me crazy. the response time when clicking the buttons is really slow too. the old system was sooo much better.
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Nothing about the new boxes from TimeWarner is worse than the resolution difficulties the box seems to have when connected via HDMI. Each time I switch HD channels, the picture flickers on and off 3 or 4 times (last a second or two), while the box switches resolution from 1080i to 480p and back again. I’ve tried permanently setting the resolution to 480i instead of one the auto setting but it resets to auto each time I shut down the TV. This annoying beyond belief.
The TWC tech told me it was a problem the box has communicating with Samsung TVs only but who knows the real answer.
If anyone has found a good fix for this please post it. Thanks.
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thank you 4 posting this! TWC new system sucks. 1. FF & RR is just a bitch 2. huge button response delay resulting in overscrolling 3. and you used to be able to record a show by just pressing RIGHT and you’ll see the next show and then record it without bringing out the whole guide. now if you do this you end up recording the current show your on. so then you have to bring out the guide & then find & record IT SUCKS ASS
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I could not be more annoyed with the answers i got for the reason they took out Sort by Favorites feature. After talking to several supervisors and technical people the best answer i got was it was a Corporate decision and they don’t know why.
I’m so mad I’m in the process of going canceling my service pending cancellation fees. Taking out this feature to “save memory for future upgrade” is total crap. This feature alone does not take up any more memory then a simple 0/1 logic since the favorites are stored anyway in this upgrade they did. In a good business model you don’t take something out in anticipation of future updates when those updates could be as long as a year away.
No way to get it back unless enough people complain in my opinion to get that simple feature back. I suggest you call 800-TWCABLE and express your concern like i did.
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My pet peeve is when you FF or RW it doesn’t jump backwards the approx. time depending on the FF /RW speed like every other DVR on the planet…..When you hit stop, you then need to RW to get where you wanted, how hard is that???????
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